Privacy Policy

1. Data controller

Dexaro kj OÜ (registry code 17547926), registered in Estonia with its registered address at Hooldekodu tee 23a-48, 13914 Tallinn, Harju maakond, Estonia, is the data controller responsible for your personal data. For any privacy request or question, email privacy@creatorclip.tech.

2. What data we collect

Account data: your email address, a hashed password, and any profile or settings you save.

Content you submit: the clips, voiceovers, scripts and other media or text you send in for coaching, and the results we generate for you.

Transaction data: your credit balance, credit ledger and purchase records (what you bought, the amount and currency charged, the date and the payment reference). When you pay, your card details pass through our server to our payment processor for that payment only; we never store them.

Usage and technical data: server log data such as device and browser information, IP address, the country derived from it (used to apply our sanctions block) and timestamps. We do not run analytics or advertising trackers.

Communications: messages you send us by email, through the contact form (your name, email and message, which we store and forward to our support inbox) or through the Telegram bot, and our replies.

Requests to a real video editor: what you write in the request, the clip you choose to share with it, the specialist's delivery, and the status and credit movements of the request.

If you apply to work as a video editor: your full name, country of residence, languages, experience, skills, portfolio links and bio; once approved, the payout card you add (cardholder name, card number stored encrypted, expiry date; never the security code); a copy of a government-issued ID; your CV, if you choose to add one; the version and time of the Specialist Terms you accepted; and your earnings and withdrawal records.

3. How we use your data

We use your data to: create and manage your account; run the core coaching loop and return your results; process credit purchases and maintain your ledger; keep your history available to you; provide customer support; secure the service and prevent fraud or abuse; understand and improve how the service performs; and comply with our legal and accounting obligations.

We do not sell your personal data, and we do not use the content you submit to train our own or anyone else's AI models.

4. AI processing

To generate results we send the content you submit to third-party AI processing providers — for example, providers of video-understanding, language, image, speech and music-generation models — acting as our processors. They process your content only to return a result to you, under contractual confidentiality and data-processing terms, and are not permitted to use it to train their own models. The specific providers may change as we improve the service; an up-to-date list of the AI sub-processors we use is available on request from privacy@creatorclip.tech.

5. Where your media is stored

The clips you upload and the audio, images and music we generate for you are kept in our cloud file storage. Each file sits at a long, unguessable web address: it is not listed or searchable anywhere, but anyone who has that exact address can open the file, so do not share result links you want to keep private. Deleting your account deletes these files.

6. Live voice coach

Where the live voice coach is available, starting it asks your browser for microphone access. While the call is on, your voice and the coach's replies are streamed to a third-party speech provider acting as our processor, together with a short summary of your creator profile and your latest clip analysis so the coach can talk about your clip. Nothing is recorded by us. The call ends when you end it or leave the page.

7. Specialists and the media you share

When you hire a video editor, the specialist who accepts the request sees your note and, if you attach one, the clip you uploaded for it — nothing else from your account. Specialists are independent contractors bound by confidentiality under our Specialist Terms: they may use what you share only to complete that request and must delete any copy afterwards. Other specialists see only a request's note and type until one of them accepts it. Your email address is not shown to specialists.

8. Specialist identity documents and payout cards

If you apply to be a video editor, we use your ID document only to verify your identity — a member of our team checks it by hand before approving you — and to confirm that you do not live in one of the countries or territories we cannot work with (Afghanistan, Belarus, Bosnia and Herzegovina, Burundi, Central African Republic, China (including Hong Kong), Cuba, Democratic Republic of the Congo, Guatemala, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mali, Moldova, Myanmar, Nicaragua, Niger, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Tunisia, Türkiye, Ukraine, Venezuela, Crimea, Sevastopol, and the areas of the Donetsk, Luhansk, Zaporizhzhia and Kherson oblasts not controlled by the Government of Ukraine). It is stored privately in our database — never at a public link — and can be opened only by the staff who review applications and payouts, through an access-controlled page. Your payout card is used only to pay your withdrawals: its number is stored encrypted and only its last 4 digits are ever shown.

We keep ID documents and payout cards for as long as you are a specialist. If your application is declined, we delete your ID document, CV and any bank details given with an older application 12 months after the decision, unless you apply again in the meantime. Deleting your account deletes them at once. You can delete a specialist account once your earnings have been withdrawn and paid; your earnings and withdrawal records (amounts, dates, statuses and the transfer reference, without your name, email or bank details) are then kept as financial records for as long as the law requires. The legal bases are the performance of our contract with you, our legal obligations, and our legitimate interest in preventing fraud.

Adding a CV to your application is optional (PDF or Word). If you add one, we use it only to assess your application. It is stored privately in our database in the same way as your ID document — never at a public link — and can be opened only by the staff who review applications. We keep and delete it on the same schedule as your ID document, described above.

9. Legal bases for processing

We rely on: performance of our contract with you (to provide the service, run actions and process purchases); our legitimate interests (to secure and improve the service and prevent abuse, balanced against your rights); your consent (for the optional currency preference stored in your browser, which you can withdraw at any time); and compliance with legal obligations (for example, keeping legal and accounting records).

10. Cookies

We use one login cookie and two browser-storage items that remember your cookie choice; with your consent we also remember your currency choice in your browser. We use no analytics or advertising cookies. You can accept or decline the optional item from the banner or through Manage Cookies. Our Cookie Policy names each item and how long it lasts.

11. Sharing and sub-processors

We share personal data only as needed to run the service: with the AI processing providers described above; with hosting, database, file-storage, email and messaging (Telegram) providers; with a speech provider if you use the live voice coach; and with the payment processor that handles your card payment. We may also disclose data where required by law, to enforce our Terms, or in connection with a business reorganisation, merger or sale, in which case we will ensure your data stays protected. All our processors act on our instructions under data-processing agreements.

12. International transfers

Some of our providers may process data in other countries. Where they do, we rely on appropriate safeguards so your data stays protected to the same standard. You can ask us for more detail at privacy@creatorclip.tech.

13. Retention

We keep your account and history for as long as your account is open. Specialist ID documents, CVs and payout details follow the separate retention period described above.

When you delete your account, we delete at once your profile, creator profiles, sessions, the files you uploaded and the results we generated (including the media files), your credit ledger, your Telegram link and conversation state, and any specialist application data, ID document and payout card.

Three things are kept. First, a record of each completed purchase — the amount and currency charged, the credits bought, the date and the payment reference, without your email or name — which we keep for as long as accounting law requires. Second, if you worked as a specialist, your earnings and withdrawal records, kept the same way and for the same reason. Third, your email address on a list of addresses that have already received the free welcome credits, so that deleting and re-registering cannot claim them again; this is our legitimate interest in preventing abuse, and you can ask us to remove it.

Contact-form messages are kept so we can answer you and follow up; you can ask us to delete them at any time. Routine encrypted database backups are cycled out on a rolling basis.

14. Security

We use technical and organisational measures to protect your data, including encryption in transit, hashed passwords, access controls and least-privilege practices for our team and processors. No system is completely secure, but we work to protect your data and will notify you and the relevant authority of any breach where the law requires.

15. Your rights

Under applicable data protection law you have the right to access, correct, export (data portability), delete or restrict processing of your personal data, to object to processing based on legitimate interests, and to withdraw consent at any time. You can download a full export of your data or delete your account at any time from Settings, or email privacy@creatorclip.tech to make a request; we respond within the timeframes the law allows. You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon), our lead supervisory authority (www.aki.ee), or with the data protection authority in the EU country where you live or work.

16. Children

The service is not directed at children and is intended only for users aged 18 or over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact privacy@creatorclip.tech and we will delete it.

17. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above and, where changes are material, take reasonable steps to notify you.

18. Contact

Questions or requests about this policy or your data? Email us at privacy@creatorclip.tech.