Payment Terms

1. Pay-per-use credits

CreatorClip is not a subscription. You buy credits in one-time packs, or choose a custom amount, and spend them only when you run an action. There is no recurring billing, no membership fee and nothing is charged on a schedule. New accounts start with a limited number of welcome credits so you can try the service before buying.

2. How pricing works

Each action has a credit cost that is shown on its button before you run it. Listed costs are for a clip up to 1 minute (or text only). A longer clip costs more: ×2 for 1–3 min, ×3 for 3–10 min, ×4 for over 10 min. The exact cost is shown on the button before you run anything.

Pack prices are set in euros. If you pay in US dollars, the price is the euro price converted at that day's exchange rate (refreshed once a day from a public exchange-rate source) and rounded to the cent. The amount and currency are shown in the payment form before you pay, and that is exactly the amount you are charged. A custom top-up is an amount you type; it buys credits at the base credit price (the price per credit of the smallest pack), rounded down to a whole credit, and the number of credits is shown before you pay.

We may change the price of credit packs or actions for future purchases; changes never affect credits you have already bought.

3. Where costs are shown

The cost of every action appears on the button before you confirm it, and every purchase and deduction is recorded in your credit ledger. Completed purchases, with the amount and currency charged, are listed under Billing in Settings.

4. Currency and limits

You choose to pay in euros (EUR, €) or US dollars (USD, $) when you top up, and you are charged in the currency you chose. A single top-up can be from €1 to €20,000, or from $1 to $20,000; our server checks these limits on every payment. If you pay with a card denominated in another currency, your bank or card issuer may apply its own conversion rate and fees, which are outside our control.

5. Accepted cards

We accept Visa and Mastercard. You enter your card details in the payment form on our site; they are sent over an encrypted connection to our payment processor to make that payment and are never stored on our servers. Our payment processing partner is PCI DSS compliant; we are not a payment processor. Your bank may ask you to confirm the payment with 3D Secure (for example in your banking app or with a code); the payment completes only once your bank confirms it.

6. When credits are added

Credits are added to your balance once, as soon as your payment is confirmed. If a payment is confirmed but credits do not appear, contact us and we will put it right.

7. Failed or declined payments

If a payment is declined, or 3D Secure is not completed, no credits are added and you are not charged. This can happen for reasons outside our control, such as insufficient funds or your bank declining the transaction; please check with your card issuer or try again.

8. Failed actions

Credits are only deducted when an action succeeds. If an action fails, the credits reserved for it are released back to your balance automatically — you are never charged for a failed generation.

9. Refunds & withdrawal rights

Unused credit purchases can be refunded within 14 days, and part-used purchases refunded pro rata for the unused portion, only to the card you paid with and in the currency you paid in — never in cash or to another card or account.

If you are a consumer in the EU or the UK, you may withdraw from a credit purchase within 14 days without giving a reason. If you use credits during that period, you ask us to begin supplying the service immediately and lose the right of withdrawal for the credits already used. See our Refunds & Cancellations policy for full details and how to request a refund.

10. Questions

For any payment question, email us at support@creatorclip.tech.